Welches Wissen und welche Kompetenzen vermitteln mir Telefontrainings?
What knowledge and skills do telephone training courses teach me?
Satisfying customers and helping them with all their concerns in a friendly and patient manner is an art that can be learned. In addition to telephone training and telephone courses for companies and private individuals, a course to become a contact center agent, formerly a call center agent, is a good way to increase and professionalize your or your employees' skills. These topics are therefore taught in detail:
- Time management
- Stress management
- History, structure, purpose and ergonomics of call centers
- Customer needs and sales tactics
- Principles of communication
- Technologies and data protection
- Questioning techniques and sales leadership
- Complaints
