Welchen Nutzen hat ein ITSM Lehrgang?

After completing the course, participants will be able to successfully design and implement ITSM projects, organize ICT landscapes, including complex ones, with a focus on COBIT and ITIL V3, understand the relationships between the key control parameters for IT projects and evaluate processes according to the internationally recognized framework for IT governance COBIT. Framework for IT Governance COBIT. Graduates also have knowledge of the legal basis for outsourcing, SLAs and external partner involvement, the importance of communication in IT project teams, active team building in interdisciplinary teams and assessing the economic efficiency of IT projects and solutions.