Welche Inhalte werden in einer Weiterbildung zum Chef der Réception mit eidg. Fachausweis vermittelt?
What content is taught in continuing education, further training to become a Head of Reception with a Federal Diploma of Higher Education?
In the preparatory courses for the Federal Diploma of Higher Education in Reception Management, the contents relevant to the examination are taught, which in turn are embedded in the following modules. These are
- Front office and administration (guest care, guest bookkeeping and information processing, offer design, cooperation with travel agents, employee recruitment)
- Marketing and sales I (marketing basics, offers and services, customer contact and customer care)
- Marketing and sales II (innovation and idea management, marketing concept, marketing measures, sales)
- Business organization (organizational structure, infrastructure, process organization, information, communication, administration, quality management, laws and regulations, inventory management, ecology)
- Leadership (employee management, labor law, training and continuing education, team development, conflict resolution)
- Finance I (financial and management accounting, costing, balance sheet and income statement, budgeting)
- Finance II (financial policy, financial accounting, management accounting, budgeting,
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