Welche Fächer werden in der Lehre zur Hotel-Kommunikationsfachfrau unterrichtet?
What subjects are taught in the hotel communication specialist apprenticeship?
During the basic training as a hotel communication specialist Federal VET Diploma, apprentices acquire extensive skills to provide comprehensive support and advice to guests and partners (designing communication, monitoring and ensuring work and daily planning, allocating and selling operational services and products, manufacturing products, looking after guests, conducting conversations in a second national language and English), to design and organize marketing measures and cooperations (planning and designing operational and cooperation offers, designing simple media and means of communication, creating instruments for guest satisfaction surveys), to organize and implement administrative work processes (obtaining data and figures for administration, dealing with correspondence, keeping simple accounts, assisting with the entry and departure of employees and administration of employee dossiers, keeping operational statistics, ensuring structural and procedural organization, writing texts in the second national language and English and processing correspondence with guests and partners in these languages), as well as to ensure sustainability and quality standards (sustainable management of the warehouse, goods receipt, ensuring operational value retention, ensuring the sustainability of all departments, implementation of operational standards and values).
