Kommunikation am Telefon Seminar: Was sind wichtige Erfolgsfaktoren?
Communication on the phone seminar: What are the key success factors?
The following are important success factors for communication on the telephone seminar:
- Find people from the target group
- Active preparation
- Voice and mood
- Good conversation starter
- Consider the basics of communication during telephone calls
- Solution-oriented and positive formulations/communication
- Use targeted questioning techniques
- Use argumentation techniques, service and product benefits
- Social skills: empathy, understanding, pacing/leading, trust, etc.
- Communicate corporate competencies in an appealing and understandable way
- Agree further procedure, make appointments, follow up
- Dealing with stress and difficult situations
- Practical exercises
