Aus welchen Inhalten besteht der Fernlehrgang zur Einführung in das Qualitätsmanagement?
What does the distance learning course for introduction to quality management consist of?
The distance learning course Introduction to Quality Management is generally structured according to the following contents (the names of the learning contents may vary from school to school):
- Basics of quality management (e.g. concept, meaning and objectives of quality, development and benefits of quality management, roles in QM)
- Norms and standards (e.g. ISO 9001 incl. structure and requirements, certification processes and accreditation)
- QM systems and documentation (e.g. structure of a QM system, process description, procedural instructions, manuals)
- Process orientation & quality methods
- Quality management tools
- Internal audits and quality inspection (e.g. basics of audit methodology, planning and conducting internal audits, dealing with deviations and corrective measures)
- Customer satisfaction & communication (e.g. measurement and analysis of customer satisfaction, complaint management)
Please note that the curricula may differ depending on the provider. If you would like to know what the focus of this training is, please use our contact form to get in touch directly with the relevant school or the right contact person.
