Wie ist ein Kurs zum Thema Nachfassen aufgebaut?
How is a follow-up course structured?
Course content on the topic of follow-up can vary depending on the school, offer and target group.
A follow-up course is often divided into the following areas:
- Basics and importance of following up (Why follow up? What is the right moment, dos and don`ts when following up, psychological aspects behind the decision-making process)
- Strategies and procedures (planning a follow-up process, using different channels, recognizing customer types and addressing them individually, etc.)
- Communication and conducting discussions (successful introduction, developing discussion guidelines, dealing skillfully with pretexts and objections, arguing convincingly, etc.)
- Tools and organization (CRM systems for follow-up, e-mail automation, success monitoring, etc.)
Note: The content of a training course can vary depending on the training provider. To make sure which topics are covered in your desired course, we recommend contacting the relevant school directly. You can use our contact form to make a non-binding and uncomplicated inquiry.
