Welche Kursinhalte werden in einem Lehrgang auf die ITIL Foundation Prüfung vermittelt?
What course content is taught in a training course for the ITIL Foundation exam?
An ITIL Foundation course teaches the basics of IT service management according to the internationally recognized ITIL standard. The aim is to create a solid understanding of the central concepts, principles and terms of ITIL in order to be optimally prepared for the ITIL Foundation exam.
The following topics are typically part of the course and therefore important for the ITIL Foundation exam:
- Introduction to ITIL and IT Service Management
Overview of the development of ITIL, basic understanding of services, benefits of service management in practice - Basic concepts and definitions
Terms such as utility and warranty, resources and capabilities, roles, functions and processes are explained in an understandable way - The ITIL Service Lifecycle
Teaching the five core phases:- Service strategy: target definition, strategic orientation, economic benefits
- Service Design: Design and planning of IT services
- Service transition: Introduction of new or modified services
- Service operation: control and operation of services on a day-to-day basis
- Continual Service Improvement: Continuous improvement of services based on key figures and experience
- Processes, principles and roles
Understanding key ITIL principles, describing the key processes of each phase and the importance of clearly defined roles within the organization - Exam preparation
Typical questions, exam structure and tips for successfully passing the ITIL Foundation exam
An ITIL Foundation course lays the foundation for further ITIL certifications (ITIL Foundation exam) and a structured approach to professional IT service management.
Important: The exact content of a course in preparation for the ITIL Foundation exam may vary slightly depending on the training provider or school. To be sure of the specific topics covered, we recommend that you ask the school you are interested in directly. Use our contact form to easily forward your question to the relevant school.
