Welche Inhalte vermittelt der Lehrgang zum Contact Center Agent / zur Contact Center Agentin?
What does the Contact Center Agent course teach?
Anyone wishing to train as a contact center agent (formerly call center agent) can do so in a certificate course, for which an internal certificate (Zert.) is awarded upon passing the final examination.
The following topics are often covered in such a course:
- History, purpose, ergonomics and structure of a call center
- Stress management
- Time management
- Legal foundations, data protection and technologies (IT systems, CRM systems, etc.)
- Basic principles of communication
- Questioning techniques and sales management
- Customer needs, service quality and sales tactics
- Complaints
Detailed information is available directly from the provider - quickly and without obligation via our contact form or the "Ask a question" button.
However, this is also possible with the Federal Professional Examination Team Leader Customer Service (formerly Contact Center Agent).
