Jobs Customer Experience Manager: Was sind die Aufgaben?
Customer Experience Manager jobs: What are the tasks?
In Jobs Customer Experience Manager you have the following tasks:
- communicate the principle of customer orientation within the company
- Identify and analyze existing structures and points of contact with customers, determine customer expectations and needs
- Document and evaluate customer behavior in customer journey maps
- Develop and implement optimization proposals
- Checking the acceptance, effectiveness and success of the measures
- Visualization of a customer loyalty concept
- Planning an event with the press spokesperson
- Analyze user behavior on a website
