Aus welchen Modulen besteht die Weiterbildung zum Kundendienstberater im Automobilgewerbe?
What modules does the continuing education,, further training to become a customer service advisor in the automotive industry consist of?
A total of eight modules must be passed before the Federal Professional Examination for Customer Service Advisors in the Automotive Trade. These are
- Sales psychology and personality development
- Sales methodology and sales communication
- Administration and IT
- Accounting
- Work and company organization
- Marketing and trade
- Law and insurance
- Sales-related product knowledge
