My name is Roxanne Sherilynn Forster. I originally come from the hotel industry. I got my start through a service apprenticeship. I continued my commercial training by studying business administration. I then moved into facility management in the reception area and was later able to switch to the customer mandate. I first worked in office support there and was later promoted to property manager. I was then increasingly involved in facility management. That's why I decided to do further training to become a Head of Facility Management and Maintenance (HFP).
At the Lenzburg Training Center, I completed further training to become a Head of Facility Management and Maintenance (higher professional examination).
After studying business administration, I got a varied job in the office area with our customer. However, I lacked the knowledge of facility management. I was able to obtain quotes and call on specialists, but the technical background was not clear to me and therefore the correct description of the problem and the right action was not always clear. That's why I decided to do further training to become a Head of Facility Management and Maintenance (HFP), so that I could acquire the background knowledge in this area.
I attended the information event at wbz Lenzburg for further training to become a Head of Facility Management and Maintenance. I felt well looked after right from the start. We not only talked about the structure of the course, but also had a longer part with Fabian Schaller and the course director Frank Hoher. In this part, they answered individual questions. They also talked about their careers and their experiences on previous courses to become a Head of Facility Management and Maintenance. This was very personal right from the start. I quickly felt that I was in good hands.
Since I completed my further training as Head of Facility Management and Maintenance, I understand my technicians, janitors and gardeners and their concerns much better. I also understand the technical terms and the technical background much better. This makes the problems and requests more tangible for me.
I have very good and positive memories of the lecturers on the further training course for Facility Management and Maintenance Managers. At wbz, great value is placed on lecturers who have a very good background and are also active in facility management themselves. This enabled us to learn from many practical examples and the close exchange with other specialists. Everyone was able to get involved and so the further training to become a Head of Facility Management and Maintenance was very practical.
There were definitely some challenging moments during my training as Head of Facility Management and Maintenance. It wasn't always easy being the only woman among fifteen men who, with a few exceptions, came from the janitor or building services sector. As a career changer, it sometimes took me a little longer to understand the technical background. However, the lecturers and the other participants did a very good job of picking me up on this. I was then able to return the favor with the business management subjects as part of my further training to become Head of Facility Management and Maintenance.
I was definitely able to increase my market value with my further training as Head of Facility Management and Maintenance. During my training, I was able to take over the team management of the reception area and support services. It was therefore also an advantage for me to review all the business subjects again. What's more, after my further training as Head of Facility Management and Maintenance, one or two projects did end up on my desk, as I now have a much better understanding of the issues involved.
The "Head of Facility Management and Maintenance" course also helped me grow personally. The challenge of completing the module exams every two to three months meant you always had to stay on the ball. This challenge combined with a one hundred percent job was not easy. You learn to focus on school and still manage everyday life in the business. As a result, you automatically learn to work in a more organized way. I now do more planning and prioritizing in my everyday life. Of course, the contact with theory about things from my everyday life and job has also helped me. The Head of Facility Management and Maintenance training gave me tools to help me manage my everyday life better.
It became exciting for me during the Head of Facility Management and Maintenance course when the specializations started. The first part of the training covers the module subjects relating to business administration and the last six months are devoted to the specialization subjects such as facility management, building technology, hospitality and real estate management. As I already had some contact with these areas in my business before I started my further training as Head of Facility Management and Maintenance, it was exciting for me to learn the theory as well.
For me, the lessons were most exciting when the lecturer had prepared something and the teaching day took a completely different turn. In our class, the lessons during the Head of Facility Management and Maintenance course were very lively. We were all allowed to get actively involved. As a result, we also came across current topics such as electricity prices or the dependence on raw materials and alternatives in building technology.
I would recommend this course to anyone who is already working in facility management but does not yet have any background knowledge. The field is much more comprehensive than you would expect. Especially if you come from an administrative or business management background. The Head of Facility Management and Maintenance course is just as important for trained janitors to learn the business subjects. The course is so wide-ranging that it also appeals to a broad audience.
The atmosphere during the Head of Facility Management and Maintenance training was very good. On our first day, we were immediately asked to form a learning group. That seemed a bit premature at first. Looking back, I can see how much this helped us. It meant that we were very connected with each other throughout the course and were able to exchange ideas about the different job directions. The school's insights into the early formation of this learning group were definitely an advantage for us.
I would be delighted if more women completed the Head of Facility Management and Maintenance training course. Because a woman can do this job just as well as a man. It did give me pause for thought that I was sitting alone as a woman in a class with only men. I was very well received and supported. This made me feel very comfortable in the class. From a female perspective, I would very much welcome a higher proportion of women in the Head of Facility Management and Maintenance Training.
Overview of training providers Head of Facility Management and Maintenance (HFP)
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