Which tasks appear in Head of Technical Customer Service job advertisements and how often? What is required?

Advertisements for Head of Technical Customer Service jobs contain all the requirements that a company places on new employees for the vacant job profile. Jobseekers will find all the important information about the vacancy in the job advertisements, such as

the activities
the employer's requirements (previous education, professional experience, personal skills and characteristics)
Further employer information

This information on the Head of Technical Customer Service job varies from company to company. We have collected the information from the relevant job advertisements from various recruitment agencies, looked at it and compiled it for you*:

Different job titles:

Head of Technical Customer Service (and Service)
Service manager
Technical Support Manager, Technical Support Manager
Customer service manager
Head of Customer Support
Service Manager
Technical Service Manager, Technical Service Manager
Customer service manager
Head of After-Sales Service
Technical Customer Service Manager
Customer Support Manager
Head of Service and Maintenance
Support Team Lead
Head of Technical Support
Technical Customer Service Coordinator, Technical Customer Service Coordinator
Head of Technical Customer Service

Distribution of the individual activities in a Technical Customer Service Manager job:

Strategic management: responsibility for organization, process optimization, quality and further development of services	approx. 40% of the time
Personnel and operational management, deployment planning, training	approx. 20% of the time
Technical and administrative support for service and installation personnel, contact person for office and field service, preparation of cost estimates, processing of complaints	approx. 40% of the time

Requirements mentioned in job advertisements for a Head of Technical Customer Service job

Professional requirements	Completed basic commercial or technical training with further commercial training Completed further training as Head of Technical Customer Service with a federal diploma Several years of professional experience
Specialist knowledge for a Head of Technical Customer Service job	Experience in customer service, technical services, repairs Fluent written and spoken German Good knowledge of English and French Sound knowledge of MS Office Category B driving license
Personal characteristics	Leadership skills and team management Customer orientation and excellent communication skills Problem-solving and decision-making skills Organizational skills and high multitasking ability Resilience and stress resistance as well as flexibility and adaptability
Other Head of Technical Customer Service Job	Technical understanding, IT and communication skills, i.e. Depending on the industry and the company's products or services, the Head of Technical Support and Service should have in-depth technical knowledge. Familiarity with customer service software, CRM systems, databases and industry specific software where applicable is important. The ability to communicate clearly and effectively, both verbally and in writing, is relevant to interact with customers, team members and other departments.

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*The information listed here comes from a specific ad hoc study to give you a unique insight into the job market and desired employment. So that you know what is currently required in a Head of Technical Customer Service job.

Schools with training Head of Technical Customer Service Job