Ms. Daniela Hubert Schläppi and Marianne Schüpbach are the course leaders for the course Guest Relations Manager in Tourism with a federal certificate at the Interlaken bzi training center. Both have a background in tourism and a corresponding training in adult education. Ms. Hubert Schläppi has many years of experience in the hotel industry and the sale of tourist offers and is a certified Hôtelière SHV. Ms. Schüpbach has extensive experience in public transport and works in destination management. She is a federally certified tourism expert and has a master's degree in service marketing and
-management.
The generalist guest relations manager training course is aimed at people who are enthusiastic about the tourism industry and enjoy interacting directly with guests.
With the federal professional examination, participants gain further qualifications and can take on specialist management functions in larger companies in lower management and in small companies in middle management. The target group for the Tourism Guest Relations Manager course consists of:
Persons are admitted to the course for guest managers with a federal certificate:
In addition, a willingness to actively participate in lessons and to deepen the course content through self-study is required. A high level of service orientation and good self-organization are important basic requirements for a job in the leisure & tourism industry.
This training gives you the opportunity to stand out as a trained specialist and significantly increase your chances on the job market. As a guest relations specialist, you will be able to plan, organize and independently implement regional offers. As a guest relations manager in tourism, you can advise and look after national and international guests in a hotel, tourist office, mountain railroad, congress, event, ski school office or tour operator. Guest advisors with a federal certificate sell travel, leisure and tourism services, taking into account the different customer needs. They ensure the quality of the support service through a good network. The professional examination in guest services opens the door to a successful career in tourism or the service sector as well as in the travel and leisure industry.
In the one-year practical training course in tourism, the following topics are covered in 360 lessons over 15 block courses (3 days each from Thu to Sat):
The guest relations manager training course teaches various guest relations methods and a comprehensive understanding of tourism and services. Participants apply this knowledge in numerous practical examples and group work. This prepares them optimally for the professional examination.
After reimbursement by the federal government, the guest relations officer course costs CHF 4,625 including teaching materials and equipment. There is an additional fee of around CHF 1,300 for the federal examination. TheMountain aidsubsidizes 50% of the training if the company is located in the Berghilfe region. This means easier handling for the students concerned, as the support is pre-financed and also covers the examination fees. The course starts in November.
Lessons take place at the Interlaken Training Center. Interlaken, the tourism metropolis in the Bernese Oberland, is thus available as an extended classroom for a variety of practical exercises. Thanks to the concentrated block teaching - in 3-day blocks spread over the entire duration of the course - the guest attendant training course is of interest to participants from all over German-speaking Switzerland. That's why we train guest relations managers from Zernez to Zermatt.
From Interlaken-Ost railroad station it is a 10-minute walk to bzi Interlaken. By car, it is 2 minutes from the Interlaken Ost highway exit, and numerous parking spaces are available. We can therefore offer the best transport connections.
The bzi Interlaken deliberately conducts the guest advisor training outside the peak tourist season. This prevents an excessive double burden of intensive seasonal working hours with a high learning effort. This ensures a good work-life balance. Block teaching also makes it easier for students from all over German-speaking Switzerland to take part.
The bzi offers an interesting and varied further training course for guest managers in the tourism metropolis of Interlaken. The guest is at the center of the knowledge transfer. Various practical cases are practiced and at the same time there is a high level of networking across all subjects.
Can you imagine taking part in our Tourism Guest Relations Manager course? You are welcome to contact us for a detailed personal consultation, during which we will be happy to discuss your specific needs and those of your tourism and service business over the phone or on site.
Experienced lecturers from various tourism companies contribute their practical experience to the lessons. The special highlight of the Tourism Guest Relations Manager course is a three-day study trip, which is planned, organized and carried out by the students. They acquire important skills such as:
At the same time, participants get to know various tourism service providers and their offers.
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