Wie ist der ITIL Service Manager Lehrgang aufgebaut?
How is the ITIL Service Manager course structured?
The course for IT Infrastructure Library certification as ITIL Service Manager or ITIL Foundation V3 consists of two modules that build on each other and are attended consecutively. Participants learn the methods of process-oriented service management with optimal cost-benefit analysis in lectures, case studies, group work and demonstrations. Each of the two modules must be successfully completed and attended, but the ITIL Foundation V3 certification can only be completed after Module 2.
