Welche Themenschwerpunkte werden in der IT Servicemanagement Weiterbildung gesetzt?
What are the main topics in continuing education, further training in IT service management?
The IT service management continuing education, further training provides practical knowledge of central concepts and methods for the professional operation of IT services. Participants deal with proven frameworks and standards and acquire in-depth knowledge in the following subject areas:
- Fundamentals, principles and processes of IT service management (based on ITIL)
- Service lifecycle: strategy, design, transition, operation and continuous improvement
- Quality and process management
- Introduction to COBIT with focus on the 5 principles and supporting processes
- Process maturity models and their application in practice
- IT Assurance Guide: Implementation and Benefits
- IT controlling with a focus on financial and management accounting
- Values Based IT Management
- Legal framework conditions in ITSM practice
The IT service management continuing education, further training courses provide a holistic view of IT services - from strategic planning to operations. Both technical and business aspects are taken into account in order to make well-founded decisions in IT management.
The content may vary slightly depending on the education provider or school offering the IT service management continuing, further training. To ensure which specific topics are covered in a particular continuing education, further training course, it is advisable to enquire directly with the desired school.
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Questions about specific learning content? Inquiries can be forwarded directly to the relevant school via our contact form.
