Welche Inhalte vermittelt der Lehrgang zur Höheren Fachprüfung Detailhandelsmanagerin / Detailhandelsmanager mit eidg. Diplom?

The course in preparation for the Advanced Federal Professional Examination (AFPE) in Retail Management teaches practical and strategically oriented skills that are central to management tasks in the retail trade. The content covers various entrepreneurial and specialist subject areas:

• Normative and strategic leadership: development of long-term corporate goals, basic ethical attitudes and strategic orientation in the retail trade
• Retail value chain: analysis and optimization of processes along the entire supply and sales chain
• Managing customer processes: designing and managing customer experiences, service quality and customer loyalty
• Organizational design and development: Establishment, change and further development of structures and processes in the company
• Management systems and processes: Application of modern management tools and employee development
• Financial management: planning, management and control of financial resources and key figures.
  Information and communication management: Targeted internal and external communication and effective handling of information
• Support processes in retail: ensuring efficient processes in areas such as HR, IT, logistics and facility management

These specialist areas form the basis for a successful career in a managerial role in the retail trade. They provide targeted preparation for the demanding federal examination and for taking on strategic responsibility in the company.

As the exact content may vary slightly depending on the education provider, it is advisable to enquire directly with the respective school. A contact form is available for this purpose, which forwards inquiries directly to the desired school.