Welche Fächer werden in der Höheren Fachprüfung Leiter Technischer Kundendienst geprüft?
Which subjects are examined in the Advanced Federal Professional Examination (AFPE) for Technical Customer Service Managers?
The examination for the diploma in Head of Technical Customer Service comprises five parts: "Service management, corporate management, economics"; "Personnel development and personnel management"; "Company organization and law" are tested both practically and in writing and orally, "Customer relationship and product management" in writing and orally and "Work techniques and communication" in writing and practically.
