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Head of Technical Customer Service / Service (HFP)  (Zofingen):
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Sofort zur richtigen Weiterbildung

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Aarau Bathing Brugg Zofingen
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Address:
Wiesenstrasse 26
5400 Baden
ABB Technikerschule
Your educational partner for practical continuing education - for a professional future with prospects. ABB Technikerschule is a federally recognized higher technical college for technology, IT, business and management located in Baden and Sursee and trains around 600 students from 330 different companies.

Digitalization and state-of-the-art technology are not only taught here, but also experienced and actively applied in our well-equipped laboratories. With advanced tools such as the mobile basic learning platform, we provide students with in-depth specialist knowledge and interdisciplinary skills so that they are equipped with the latest technology to meet the challenges of industrial practice.

We are a public, market- and performance-oriented educational institution in higher vocational education and training and offer technically trained, ambitious professionals extra-occupational training courses, postgraduate studies and future-oriented continuing education formats.
Region: Aargau, Zentralschweiz, Zürich
Sites: Baden, Sursee
Next start date
Baden
26/04/2025
Next info event
Online
12/06/2024
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Schulen mit zertifizierter Bildungsberatung

Locations in the region Aargau and Zofingen:

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Education location / Zofingen schools

» Would you like to complete the "Leiter Technischer Kundendienst" course in Zofingen? Here you can find more information about the training location Zofingen

Questions and answers

Die Weiterbildung zum dipl. Leiter Technischer Kundendienst erfolgt innerhalb von zwei Jahren Berufserfahrung.

Zur Höheren Fachprüfung HFP Leiter Technischer Kundendienst sind Personen mit einem eidgenössischen Fähigkeitszeugnis EFZ oder einem vergleichbaren Abschluss zugelassen, die zudem über mindestens fünf Jahre Berufserfahrung im Techn. Kundendienst / Service verfügen, mindestens drei Jahre davon in einer Kaderposition.

After passing the higher professional examination, graduates are awarded the federal diploma "Certified Head of Technical Customer Service / Service".

Die Prüfung zum dipl. Leiter Technischer Kundendienst umfasst fünf Prüfungsteile: „Servicemanagement, Unternehmensführung, Volkswirtschaft“; „Personalentwicklung und Personalführung“; „Betriebsorganisation und Recht“ werden sowohl praktisch, als auch schriftlich und mündlich geprüft, „Kundenbeziehungs- und Produktmanagement“ schriftlich und mündlich und „Arbeitstechniken und Kommunikation“ praktisch und schriftlich.

Diplomierte Leiter/innen Technischer Kundendienst / Service sind in Handels- und Produktionsunternehmen tätig und leitendort in der Regel eine Montageabteilung, einer Serviceabteilung oder den techn. Kundendienst.

Info, tips and tests for "Head of technical customer service (HFP)"

Will I be admitted to further training to become a technical customer service manager with a federal diploma? What will I learn there? Will I pass the higher professional examination?
» Self-test: Is this training course right for me?
How can I finance my continuing education? How can I benefit from federal subject funding?
» SERI Federal contributions for continuing education for professional examinations and higher professional examinations
What is required in the Head of Technical Customer Service job? How are the activities divided up?
» Information from job advertisements

Redaktionelle Leitung:

Stefan Schmidlin, Bildungsberatung, Content-Team Modula AG

Quellen

Website des Schweizerischen Sekretariats für Bildung, Forschung und Innovation SBFI , Website www.berufsberatung.ch (offizielles schweizerisches Informationsportal der Studien-, Berufs- und Laufbahnberatung) sowie Websites und anderweitige Informationen der Berufsverbände und Bildungsanbieter.

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Erfahrungen, Bewertungen und Meinungen zur Ausbildung / Weiterbildung

Preview of the video «4 Schritte zur richtigen Weiterbildung»

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