Customer service advisor in the automotive industry
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Customer service advisor in the automotive industry with a federal certificate: For service-oriented, communicative personalities
As a customer service advisor in the automotive industry (AKB), you are the link between the company and your customers. You advise your workshop customers competently on all questions relating to service work and repairs to their vehicles and are responsible for both administrative and technical matters. Automotive customer service advisors arrange appointments for repairs or servicing, make diagnoses and plan orders.
Are you interested in further training in this area and are you looking for a federally recognized training course? Then the professional examination for customer service advisors in the automotive industry with a federal certificate could be just the right training measure for you. A preparatory course that prepares you for this final examination lasts around 3 to 4 semesters, i.e. 1.5 to 2 years, and is particularly suitable for people who already have a federal certificate of proficiency (EFZ). It is particularly suitable for people who already have a Federal Certificate of Competence (EFZ) as an automotive mechatronics technician (formerly vehicle electrician-electronics technician or car mechanic), as a retail trade specialist in automotive parts logistics, as an automotive specialist (formerly car mechanic) or also have a certificate of competence as a businessman or businesswoman.
During your training to become a customer service advisor in the automotive industry with a federal certificate, you will learn about key topics such as administration, IT, order management, quotations, costing, accounting, human resources and organization, insurance, law, economics, retail, marketing, work techniques and communication, so that you are well prepared for your future professional life and act fairly towards the customer but always with a view to the profitability of your business. The best way to find out about the admission requirements, modules, prices and specific dates for this automotive customer advisor course is to contact the relevant schools for further training in the automotive industry.
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