Conflict coach training: Experience report by head teacher Ursula Rolli - She teaches how to conduct conflict coaching discussions correctly

Portrait-Foto Ursula Rolli
Ursula Rolli

Tell us about your professional career.

My name is Ursula Rolli and I have been working full-time as a solution-oriented coach and conflict coach with my company "ROLLICOACHING" for over 10 years. I have been running the DEINSEMINAR technical college since 2014. I completed my basic commercial training at a business school. At the age of 30, I took my first step into self-employment by founding, setting up and managing a fitness center and was responsible for 20 employees and the provision of services for 700 customers. During this time, I was confronted with various conflicts and how to resolve them. That's why I wanted to continue my training in the field of conflict management. My qualifications are characterized by coaching diplomas as a solution-oriented coach, conflict coach, business coach and the SVEB certificate as a course instructor. Today, I am passionate about teaching people the tools of solution-oriented and constructive communication. It would be a great pleasure for me to welcome you to our further training course to become a certified conflict coach.

What are the aims of the DEINSEMINAR school?

The educational institute DEINSEMINAR supports its course participants in the best possible application of coaching and especially conflict coaching in their everyday professional life. The areas of application are numerous and we train managers, salespeople, teachers, therapists and private individuals. We focus on the individual support of course participants and their personal goals as well as the most efficient use of conflict coaching knowledge in practice. Every participant should be able to derive the best possible benefit from the conflict coaching training.

Which coaching courses can be attended at the DEINSEMINAR training institute?

The College of Coaching offers the following course on conflict coaching:

  • Certified conflict coach

We also offer the following coaching courses:

  • Certified solution-oriented coach
  • Coaching as a management tool
  • Preparatory courses to become a company mentor with a federal certificate from 2021
Seminarraum Konflikt-Coach-Ausbildung

Who is the course and conflict coaching particularly suitable for?

Our diploma courses in conflict coaching are suitable for anyone who is fundamentally interested in constructive conflict resolution and discussion management.
 
Anyone working in the following areas will particularly benefit from our conflict coaching training:

  • As a management function in the line or in projects
  • As a trainer or consultant
  • As teachers (for children, young people or adults)
  • In social professions
  • In the healthcare sector (e.g. as a nursing specialist, health advisor, therapist)
  • As a personnel manager or in human resources
  • In conducting negotiations or in consulting activities
  • In the service sector
  • As a coaching provider in conflict situations

This further training is therefore aimed in particular at managers, teachers, HR managers, social professions, customer advisors and people who want to develop their own constructive conflict resolution skills or offer conflict coaching as a service. All persons who are at least 25 years old, have completed vocational training, have a high level of social competence and have already completed solution-oriented coaching training are eligible.

What professional opportunities do you have as a conflict coach?

The Conflict Coach diploma course offers you the following career options and opportunities:

  • Optimized skills and competencies in management and human resources
  • Improved opportunities on the labor market
  • Offer conflict coaching as a service
  • Further training to become a company mentor with a federal certificate

As you can see, it is definitely worth attending our conflict coaching training course.

Gebäude DEINSEMINAR Konflikt-Coach

What do participants learn on the conflict coaching course?

In this training course, you will learn how to deepen and apply suitable coaching measures in conflict situations in your private and professional life as well as at management level. We will teach you the basic meditative techniques as well as the impartial professional attitude as a conflict coach. You will learn how to assess and apply conflict de-escalation.

Basic knowledge of conflicts and conflict discussions:

  • What is a conflict and how does it arise
  • Consciously recognizing conflicts in the approach
  • Basic knowledge of constructive conflict resolution
  • Phases and mode of action in conflicts
  • Application of constructive discussion techniques
  • Experience through own conflict coaching discussions

Conflict coaching:

  • Procedure and phases of conflict coaching
  • Communication models for conflict resolution
  • Recognize own conflict patterns and own limits
  • Professional, impartial attitude
  • Impact factor personal responsibility and change of perspective

Conflict resolution as a leader:

  • Conflict coaching at management level
  • Typological differences in conflict systems, taking emotional aspects into account
  • Recognize and identify influencing factors in the conflict system
  • Rules of conduct, contractual, legal and ethical aspects

How much does the course with a diploma as a conflict coach cost?

The training lasts 4 months and takes place in 3 modules of 1.5 days each plus an additional examination day. It costs a total of CHF 1,890.00 including extensive training materials (CHF 1,690.00 without the diploma examination). In order to be awarded the diploma, a minimum attendance of 90 percent, a completed group project in the form of a 10-minute topic presentation, at least two coaching setting certificates, a completed reflection paper on two coaching settings and a practical examination of a conflict coaching setting must be fulfilled.

Räumlichkeiten DEINSEMINAR

What makes Kirchberg a particularly interesting training location for those interested in education?

We are moving into bright, spacious premises in Kirchberg BE on 1.8.2020, four minutes by car from the A1 exit Kirchberg BE or four minutes' walk from the Kirchberg-Alchenflüh SBB train station. There are plenty of free parking spaces available. You can therefore reach us easily and conveniently by public transport or by car. There are catering and accommodation facilities in the stately, charismatic "Dorfmitte" building, which dates back to the eighteenth century. This is why our training and further education courses are attended by people from all over German-speaking Switzerland.

Why should course participants choose the DEINSEMINAR training institute?

We focus on the concerns and goals of each individual participant. DEINSEMINAR stands for high quality, high individualization in familiar course sizes as well as intensive teaching and work. For quality reasons, the number of participants is limited to 14. Our conflict coaching training lasts 4.5 days of intensive instruction spread over 4 months in a balanced ratio of theory and practice. Course participants learn the tools and measures for conflict coaching. They apply these immediately during the training in order to prepare themselves optimally for later application in their own area of activity.

What are the advantages for graduates of attending training at the specialist school for coaching?

The advantages of training as a conflict coach at DEINSEMINAR are

  • practical lessons
  • familiar learning environment
  • Guaranteed small classes
  • Learning content that can be implemented and applied immediately
  • High proportion of practical exercises with supervision
  • Consideration of the respective fields of activity of all participants
  • top price-performance ratio

Overview of conflict coaching providers