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Customer service advisor in the automotive industry

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Customer service advisor in the automotive industry with a federal certificate: For service-oriented, communicative personalities

As a customer service advisor in the automotive industry (AKB), you are the link between the company and your customers. You advise your workshop customers competently on all questions relating to service work and repairs to their vehicles and are responsible for both administrative and technical matters. Automotive customer service advisors arrange appointments for repairs or servicing, make diagnoses and plan orders.

Are you interested in further training in this area and are you looking for a federally recognized training course? Then the professional examination for customer service advisors in the automotive industry with a federal certificate could be just the right training measure for you. A preparatory course that prepares you for this final examination lasts around 3 to 4 semesters, i.e. 1.5 to 2 years, and is particularly suitable for people who already have a federal certificate of proficiency (EFZ). It is particularly suitable for people who already have a Federal Certificate of Competence (EFZ) as an automotive mechatronics technician (formerly vehicle electrician-electronics technician or car mechanic), as a retail trade specialist in automotive parts logistics, as an automotive specialist (formerly car mechanic) or also have a certificate of competence as a businessman or businesswoman.

During your training to become a customer service advisor in the automotive industry with a federal certificate, you will learn about key topics such as administration, IT, order management, quotations, costing, accounting, human resources and organization, insurance, law, economics, retail, marketing, work techniques and communication, so that you are well prepared for your future professional life and act fairly towards the customer but always with a view to the profitability of your business. The best way to find out about the admission requirements, modules, prices and specific dates for this automotive customer advisor course is to contact the relevant schools for further training in the automotive industry.

Questions and answers

Für Kundendienstberater im Automobilgewerbe existiert eine Weiterbildung, die sie auf die eidgenössische Berufsprüfung (BP) zum eidg. Fachausweis als Automobil-Verkaufsberater/innen vorbereitet.

Absolventinnen und Absolventen der Weiterbildung Kundendienstberater im Automobilgewerbe erlangen den Abschluss «Automobil-Verkaufsberater / Verkaufsberaterin mit eidg. Fachausweis».

Zugelassen für die BP zum Kundendienstberater im Automobilgewerbe sind Personen mit EFZ oder vergleichbarem Abschluss sowie mindestens zwei Jahre Berufserfahrung im Schweizer Automobilverkauf oder Personen ohne einen dieser Abschlüsse mit mindestens sieben Jahren Berufserfahrung in der Schweiz, davon vier im Automobilverkauf. Hinzu kommt der Abschluss aller erforderlichen Module oder ihre Gleichwertigkeitsbestätigung.

Insgesamt acht Module sind bis zur Berufsprüfung als Kundendienstberater im Automobilgewerbe zu bestehen. Diese sind:

 

  • Verkaufspsychologie und Persönlichkeitsbildung
  • Verkaufsmethodik und Verkaufskommunikation
  • Administration und Informatik
  • Rechnungswesen
  • Arbeits- und Betriebsorganisation
  • Marketing und Handel
  • Recht und Versicherung
  • Verkaufsbezogene Produktekenntnisse

Berufsbegleitend dauert die Weiterbildung zum Kundendienstberater im Automobilgewerbe zwei Semester.

Redaktionelle Leitung:

Stefan Schmidlin, Bildungsberatung, Content-Team Modula AG

Quellen

Website des Schweizerischen Sekretariats für Bildung, Forschung und Innovation SBFI , Website www.berufsberatung.ch (offizielles schweizerisches Informationsportal der Studien-, Berufs- und Laufbahnberatung) sowie Websites und anderweitige Informationen der Berufsverbände und Bildungsanbieter.

Overview of providers for Customer service advisor in the automotive industry

Erfahrungen, Bewertungen und Meinungen zur Ausbildung / Weiterbildung

Preview of the video «4 Schritte zur richtigen Weiterbildung»

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Sofort zur richtigen Weiterbildung

Address:
Wölflistrasse 5
3006 Bern
Swiss Automobile Industry Association (AGVS)
The Auto Gewerbe Verband Schweiz (AGVS), founded in 1927, sees itself as a dynamic and future-oriented industry and professional association for Swiss garage owners. Around 4000 small, medium-sized and larger companies, brand representatives and independent businesses are members of the AGVS.

Working in a fascinating world
People who work in the automotive industry operate in a fascinating world: powerful engines, tuned sports cars, fuel-efficient hybrid cars, state-of-the-art trucks. But that's not all. There is a car to suit every need. That's why the automotive industry is ahead in many areas of automotive technology.

We take care of 5.5 million vehicles
But building vehicles is only one thing. It is just as important to maintain and repair the 5.5 million vehicles in Switzerland. The 5200 garages are responsible for this. 4000 of them belong to the professional and industry association AGVS. They have 39,000 employees. Of these, 8500 are apprentices. Because the mobility of people and goods is increasing, garages will continue to need many good professionals in the future - people like you.
Region: Aargau, Basel, Bern, Ostschweiz, Westschweiz, Zentralschweiz, Zürich
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